Refund policy

We have a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be unused and in its original condition, in the original packaging or a similar protective tube or box. Proof of purchase (order number or receipt) is also required.

To start a return, contact us at hello@thepostermood.com with your order number and reason for return. Items sent back without prior approval will not be accepted.

Return shipping is at the customer’s own cost and risk. We recommend using a tracked shipping service, as we cannot be held responsible for items lost or damaged in transit.

Once we receive and inspect the return, we will notify you of the approval. If approved, a full refund of the product price (excluding original shipping costs) will be issued to your original payment method within 10 business days. Please note that your bank or card provider may require additional processing time. If more than 15 business days have passed since approval, please contact us.

Damaged or defective items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us at hello@thepostermood.com within 30 days of delivery, including:

  • A clear photo of the damage or defect
  • A photo of the packaging (including the barcode label)
  • Your order number

We will arrange a free replacement or full refund — at no extra cost to you.

Cancellations

All prints are made to order and production begins immediately after payment is confirmed. For this reason, we are unable to accept cancellations once an order has been placed. Please double-check all order details before completing your purchase.

Exceptions — non-returnable items

  • Digital downloads (printable files) — all digital sales are final
  • Sale items and gift cards — cannot be returned or refunded
  • Items damaged due to improper handling after delivery

Exchanges

We do not offer direct exchanges. The fastest way to get a different size or design is to return your original item (once the return is approved) and place a new order separately.

EU & Polish consumer rights

If you are a consumer residing in the European Union, you have the statutory right to withdraw from a distance contract within 14 calendar days of receiving your order, without giving any reason, under the Polish Consumer Rights Act of 30 May 2014 (implementing EU Directive 2011/83/EU).

Please note: Under Art. 38(3) of the Consumer Rights Act, the statutory right of withdrawal does not apply to goods made to the consumer’s specification or clearly personalised. As all our prints are made to order, this exception would legally apply. However, we voluntarily offer a 30-day return policy as described above, which goes beyond the statutory minimum.

Returning from outside the EU?

Please make sure to fill out the correct customs paperwork so that the parcel does not get stuck in customs. Return shipping costs and customs fees are the responsibility of the customer.


Questions? Contact us at hello@thepostermood.com